Effective Date: 04-12-2025
1. IntroductionWelcome to WordCraft Academy (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your purchase and use of our digital educational services through our website on the TagMango platform (“Platform”). By accessing or purchasing our services, you agree to comply with these Terms.
IELTS® Trademark Disclaimer
IELTS® is a registered trademark of the British Council, IDP: IELTS Australia, and Cambridge Assessment English.
WordCraft Academy is not affiliated with, endorsed by, or approved by the IELTS trademark owners.
All trademarks used are for identification purposes only.
2. Company Information & Platform RelationshipWordCraft Academy services are provided by:
ABLAC Labs USA Inc.
8 The Green, STE A
Dover, DE 19901
United States
TagMango enables LMS website operations and payment processing as an independent provider. TagMango serves only as a technology and payment-gateway provider; your contract for courses, materials, and coaching is directly with WordCraft Academy.
3. Services We ProvideIncludes, but is not limited to:
·One-on-one coaching via Zoom
·Live group classes & subscription memberships
·Digital books (view-only access inside the platform)
·Digital academic evaluation and review services
·Exclusive digital learning tools
Physical books (if any) are sold separately via third-party marketplaces like Amazon.
4. Eligibility & MinorsUsers must be legally competent.
If under the legal age of majority:
·A parent or legal guardian must accept these Terms
·We may suspend access if consent is not verifiable
5. Accounts & Security
You agree to:
·Provide accurate login details
·Keep credentials confidential
·Avoid sharing accounts
We may suspend accounts that show suspicious activity.
6. Payments & Auto-Renewals
Payments are handled entirely by TagMango and integrated payment providers.
We do not access or store UPI/card/bank details.
Some plans renew monthly or automatically.
→ Users must manage subscription cancellation directly
via their banking/UPI/card issuer interface.
Uncancelled renewals are not refundable.
7. Refunds & Cooling-Off Waiver (EU/UK)
All purchases are final and non-refundable.
EU/UK purchasers:
By purchasing digital content,
you request immediate access
and waive the 14-day right of withdrawal under consumer law.
Refer to our Refund Policy for full conditions.
8. Scheduling & Attendance
Applicable only to one-on-one coaching:
·12-hour notice required for rescheduling
·No-shows marked as completed
·Student-side technical failures count as completed
·Trainer-side issues → class rescheduled
Additional details in Annexure A.
9. Trainer Assignment
·Trainers assigned based on availability
·One switch allowed within 3 days of program start
·Subject to trainer availability
·No refunds due to trainer preference
10. Code of Conduct
The following are prohibited:
·Rudeness, harassment, or discrimination
·Recording or distributing content
·Sharing trainer contact details externally
·Spam or abusive messaging
·Soliciting free services
Violations → termination without refund.
11. Intellectual Property Rights
All content, including:
·Digital books & lessons
·Recorded sessions
·Worksheets & exam strategies
·Brand name, logo, and creative assets
is owned solely by WordCraft Academy.
Unauthorized copying, resale, or distribution is strictly prohibited and may incur legal action including damages and injunctions.
12. Session Recordings
We may record sessions for:
·Quality control
·Auditing
·Operations
·Dispute resolution
Users may not record or publish content.
13. DMCA Notice — Copyright Compliance
We comply with the U.S. Digital Millennium Copyright Act (DMCA).
Report copyright concerns to:
support@wordcraftedu.com
Subject: DMCA Notice
Notices must include:
1.Signature (physical/electronic)
2.Work claimed to be infringed
3.Location of infringing material
4.Contact information
5.Good-faith statement
Invalid or fraudulent claims may lead to liability.
14. Academic Performance Disclaimer
We do not guarantee any specific IELTS score outcome or admission result.
Performance is dependent upon user effort.
15. Platform Liability Disclaimer
TagMango controls:
·Service Hosting & technical infrastructure
·Login and user management
·Payment processing
WordCraft Academy is not responsible for:
·TagMango outages
·Payment delays
·Platform errors
·Data stored by TagMango
Payment disputes must be escalated to TagMango/payment partner.
16. Limitation of Liability
To the fullest extent permitted by law:
·Our liability is limited to fees paid for the affected service
·Not liable for indirect or consequential damages
·No compensation for downtime, delays, or missed classes
17. Governing Law & Arbitration (AAA)
These Terms are governed by the laws of Delaware, USA.
All disputes will be resolved by binding online arbitration via the American Arbitration Association (AAA).
→ Class-action lawsuits are waived
→ Claims must be brought individually
Exception:
We may file suit in court to protect our intellectual property.
18. Suspension & Termination of Access
We may terminate access without refund if you:
·Breach these Terms
·Violate copyright or IP
·Engage in abuse or misconduct
·Commit fraud or chargeback misuse
19. Changes to Terms
We may update these Terms at any time.
Your continued use = acceptance of changes.
20. Contact Information
For inquiries regarding these Terms:
📧 support@wordcraftedu.com
ANNEXURE A — IELTS One-on-One & Group Coaching Policy
(This Annexure forms a legally binding part of the WordCraft Academy Terms & Conditions. By enrolling in any coaching program, you agree to these specific operational rules.)
A1. Enrollment & Academic Suitability
·Proficiency Requirement: IELTS training is designed for students with at least intermediate-level English proficiency.
·Foundational Redirect: If a Trainer determines that a student lacks the necessary English basics to benefit from IELTS coaching, WordCraft Academy reserves the right to redirect the student to a foundational English course. (Any difference in fees may apply).
·Exclusivity: One-on-one sessions are strictly for the enrolled student only. Parents, friends, or substitutes are not permitted to attend or observe sessions.
A2. Payments, Refunds & Transfers
·Non-Refundable: As per the main Terms, all coaching fees are 100% non-refundable once the program has commenced or materials have been accessed.
·Non-Transferable: Services cannot be transferred to another person or exchanged for a different course without prior written approval from WordCraft Academy.
·Disputes: Unauthorized chargebacks or payment disputes without valid cause will result in immediate suspension of services and potential legal recovery action.
A3. Scheduling, Attendance & Session Rules
·Punctuality: Students must join the video link on time. If you are late, the session will still end at the scheduled time. Late arrival does not extend the session.
·Three-Strike Rule: Repeated lateness (more than 15 minutes) or unexcused absences for three (3) consecutive sessions may result in the termination of the course without refund.
·Rescheduling Protocol: You must provide at least 12 hours' notice to both the Trainer and the Coordinator to reschedule a session.
·Emergencies: Emergency cancellations (less than 12 hours) will be counted as "Completed" unless supported by valid evidence (e.g., medical certificate), subject to WordCraft’s discretion.
·Exam Pressure: Requests for "emergency extra sessions" (e.g., within 24 hours of an exam) are subject to availability and cannot be guaranteed.
A4. Technical Requirements
·Student-Side Issues: Sessions disrupted due to the student’s internet failure, power cuts, or device malfunction are counted as completed. No compensatory time is provided.
·Trainer-Side Issues: If a session is disrupted due to WordCraft’s technical failure, the session will be rescheduled at no cost.
·Persistent Issues: If a student’s technical setup repeatedly prevents effective learning, WordCraft reserves the right to pause scheduling until the issue is resolved.
·Student must maintain reliable internet and a working device before booking sessions.
A5. Trainer Allocation & Change Requests
·Allocation: Trainers are assigned based on availability and time zone compatibility.
·Change Policy: You may request a change of trainer only once and only within the first 3 days of the course start date.
·Availability: Trainer changes are subject to availability. If a preferred trainer is not available, you may be placed on a waitlist. This does not entitle you to a refund.
A6. Homework & Academic Integrity
·Homework is Mandatory: Progress depends on practice. Repeated failure to submit homework may result in the suspension of future sessions until tasks are completed.
·Zero Tolerance for cheating: Trainers will not write essays for you, create fake assignments, or participate in any form of exam fraud. Any request for unethical assistance will result in immediate termination without refund.
A7. Code of Conduct
·Professionalism: Students must maintain respectful behavior. Harassment, abusive language, flirtatious behavior, or threats toward Trainers or Staff will result in immediate termination without refund.
·Environment: Students must attend sessions from a quiet, safe environment suitable for learning.
A8. Boundaries
·Professional Relationship: Trainers are educators, not therapists or personal counselors.
·Communication Channels: Contacting Trainers via personal WhatsApp, social media, or private phone numbers is strictly prohibited. All communication must occur through official WordCraft Academy channels (e.g., Platform chat, official email, or designated group).
A9. Intellectual Property
·All materials provided (PDFs, slides, model answers, videos) are the copyrighted property of WordCraft Academy.
·You may not share, upload, resell, or distribute these materials. Violation of this clause will lead to legal action.
A10. Recording & Privacy
·Academy Rights: We may record sessions for quality control, internal training, and dispute resolution.
·Student Restriction: Students are strictly prohibited from screen-recording, capturing, or publishing any part of the sessions.
A11. Disclaimer of Results
·WordCraft Academy provides expert guidance but does not guarantee a specific IELTS Band Score.
·Results depend on the student's baseline level, effort, homework completion, and exam-day performance. We are not liable for exam failures or visa rejections.
A12. Grievance Redressal
·If you have a complaint regarding a Trainer, report it immediately to the WordCraft Coordinator. Do not confront the Trainer directly during a session.
·False allegations or defamation will be treated as a violation of the Code of Conduct.
A13. Force Majeure
·WordCraft Academy is not liable for disruptions caused by events beyond reasonable control (e.g., natural disasters, widespread internet outages, government restrictions).
A14. SESSION VALIDITY & EXPIRATION
To ensure academic discipline, all coaching packages come with a strict Maximum Validity Period. You must complete your sessions within this timeframe.
| Package Size | Standard Duration | Grace Period | TOTAL VALIDITY |
| 30 Sessions | 30 Days | + 10 Days | 40 Calendar Days |
| 40 Sessions | 40 Days | + 10 Days | 50 Calendar Days |
| 60 Sessions | 60 Days | + 15 Days | 75 Calendar Days |
Expiry Rules:
1."Use It or Lose It": Any sessions remaining after the Total Validity period expires are forfeited. No refunds or carry-forwards will be issued.
2.Includes Weekends/Holidays: The validity period is calculated in Calendar Days, inclusive of weekends and public holidays.
3.No Extensions: We do not grant extensions for personal travel, university exams, work pressure, or mild illness.
4.Exceptions: Extensions are granted solely at the discretion of WordCraft Academy and only if the delay was caused by WordCraft (e.g., Trainer unavailability).
A15. Certification
·Course Completion Certificates are issued only to students who complete the full curriculum within the validity period. Expired or terminated courses do not qualify for certification.
A16. Acceptance
·By paying the enrollment fee and joining the first session, the Student confirms they have read, understood, and agreed to this Annexure A.
Should you have questions about this Privacy Policy or our information collection, use and disclosure practices or grievance with respect to our use of your information, you may contact our grievance officer identified below We will use reasonable efforts to respond promptly to any requests, questions, or concerns, which you may have regarding our use of your personal information.