WORDCRAFT ACADEMY - Privacy Policy

Effective Date: 04-12-2025

1. Who We Are
WordCraft Academy is operated by:
ABLAC Labs Inc.
8 The Green, STE A
Dover, DE 19901
United States
This Privacy Policy (“Policy”) explains how we collect, use, share, and protect personal information when you purchase or use WordCraft Academy services through the TagMango platform (“Platform”).
TagMango provides the technical infrastructure and payment gateway for our services as an independent service provider.

2. Information We Collect
We may collect the following categories of personal information:
2.1 Personal Identification
·Full name
·Email address
·Phone number
·Location (derived from IP/country selection)
2.2 Learning & Participation Information
·Course enrollment data
·Class attendance & scheduling records
·Test evaluation submissions
·Communication within the Platform
·Session recordings (audio/video)
2.3 Technical Information
Automatically collected through TagMango’s systems:
·Device type
·Browser information
·Log data, IP address
·Platform engagement & analytics (if enabled by TagMango)
Financial information such as UPI IDs or card details is NOT collected or stored by WordCraft Academy — these are processed solely by TagMango/payment providers.

3. How We Use Your Information
We use collected information to:
·Provide and improve educational services
·Facilitate trainer-student interaction
·Issue booking confirmations and course updates
·Evaluate academic progress
·Perform quality monitoring and operational support
·Send optional marketing communication (with opt-out)
·Prevent fraud and policy violations
·Maintain platform and data security
We do not sell personal data.

4. Legal Basis for Processing
Depending on jurisdiction, processing is based on:
·Contractual necessity (service delivery)
·Legitimate interests (quality control & fraud prevention)
·Consent (WhatsApp/email marketing, recordings)
·Legal obligations (regulatory compliance)

5. Marketing & Communication
By creating an account or purchasing services, you agree to receive:
·Service-related notifications
·Optional educational & promotional messages
You may unsubscribe at any time via email instructions or by contacting:
📧 support@wordcraftedu.com

6. How We Share Information
We share limited personal information only when necessary:
Shared With
Purpose
Trainers
Lesson delivery & evaluation
TagMango
Platform infrastructure & analytics
Payment providers
Transaction processing
Legal authorities
When legally required
Contractors under NDA
Operations improvement (if any)
Data is never shared for third-party advertising.

7. Data Storage & International Transfers
Due to our global operations:
·Data may be processed in United States (HQ)
·Platform operations managed in India by TagMango
·Trainers may access data from multiple countries
·Users may join from any region worldwide
By using our services, you consent to such international data transfers.

8. Security Measures
We implement reasonable administrative and technical safeguards including:
·Encrypted communication through the Platform
·Controlled trainer access
·Limited data exposure
·Internal monitoring & compliance
However, no system is 100% secure and we cannot guarantee absolute protection.

9. Retention Policy
We retain personal information only as long as necessary for:
·Providing services
·Business and accounting needs
·Compliance obligations
·Dispute resolution and fraud prevention
Recordings and historical data may be retained even after account closure for quality and legal purposes.

10. User Rights
Depending on your country/state, you may request:
·Access to your personal data
·Correction of inaccurate information
·Deletion (subject to legal and audit holds)
·Restriction or objection to processing
·Opt-out of marketing communication
Submit requests via:
📧 support@wordcraftedu.com
We may require identity verification.

11. California Consumer Rights (CCPA)
If you are a California resident, you may request:
·Categories of personal information collected
·Deletion of personal information
We do not sell personal information for monetary value.
Submit requests to:
📧 support@wordcraftedu.com

12. Child & Minor Data Policy
If a student is under the age of majority:
·A parent or legal guardian must consent
·We may request proof of such consent
·We retain the right to suspend access if unclear
We do not knowingly collect information from minors without guardian approval.

13. Cookies & Tracking Technologies
Any cookies or analytics tools used on the Platform are managed by TagMango.
Please refer to TagMango’s Cookie and Privacy Policy for more details.
This section may be updated once cookie configuration is finalized.

14. Third-Party Links
Our services may link to third-party platforms (e.g., Zoom, Amazon).
We do not control their privacy practices.
Users must review individual policies before use.

15. Changes to This Policy
We may update this Policy as needed.
The “Effective Date” will reflect the latest version.
Continued use indicates acceptance of the updated Policy.

16. Contact Us
For privacy-related concerns or data rights requests:
📧 support@wordcraftedu.com
Attn: Privacy Compliance Officer

Should you have questions about this Privacy Policy or our information collection, use and disclosure practices or grievance with respect to our use of your information, you may contact our grievance officer identified below We will use reasonable efforts to respond promptly to any requests, questions, or concerns, which you may have regarding our use of your personal information.